COVID-19: Help & Support for Passengers
The Public Health Agency is continuing working with partners across the UK including Public Health England, as well as the Department of Health and health trusts in Northern Ireland, and the health service in the Republic of Ireland, on the ongoing global novel COVID-19 (Coronavirus) response.
Advice for City of Derry Airport Passengers
Q. Is City of Derry Airport still operating?
A. Yes, City of Derry Airport is still operating but with reduced opening hours in accordance with our reduced flight schedule at this time.
Q. What flights are operating at this time?
A. An overview of the current situation with all commercial flight services are listed below.
- London Stansted: Flights are currently available with Loganair until 31st July 2020.
- London Southend: Loganair has suspended the service until 31st July 2020.
- Manchester: Loganair’s 2020 summer schedule is on hold.
- Glasgow: Loganair’s service will recommence from 6th July.
- Edinburgh: Ryanair’s service will resume from 4th July.
- Liverpool: Ryanair’s service will resume from 4th July.
City of Derry Airport continue to provide essential aviation services for Air Ambulance and Emergency Services operating at this time.
Q. I am travelling from the airport soon and I’m feeling anxious. What extra measures does the airport have in place to look after passengers?
A. City of Derry Airport is expertly trained, informed and equipped to deal with all advice issued by the Public Health Agency. Full information on the number of new Airport Health and Safety measures in place is available here.
We will continue to update, and introduce new methods where required, as our health and safety measures are reviewed on a daily basis to protect the well-being of our passengers, and our airport and airline staff, which remains our number one priority at all times.
Q. Is there any help in place at the airport for vulnerable passengers?
A. City of Derry Airport continues to provide all Special Assistance services for passengers who require this, ensuring we comply with the standards set by the Public Health Agency.
The Amelia Earhart Lounge at City of Derry Airport is also available as a free secluded facility for any vulnerable passengers travelling during this very difficult period. We kindly ask that any passengers that would like to avail of this facility, or any one that requires any additional help, please make themselves known to staff and our team will be very happy to assist.
Q. Do I need to allow extra time to travel through the airport?
A. Due to the reduced flight schedule at this time, you will not require any extra time to travel through the airport.
Q. Can I take hand sanitiser gel through airport security?
A. Yes, you can take hand sanitiser gel through airport security with your hand luggage, as long as the bottle size is under 100ml, and it is in a sealed, clear plastic bag with your other liquids. This bag must be taken out of your hand luggage and placed in the tray separately. Please check your bags and pockets carefully before going through security to make sure you aren’t accidentally carrying any other liquids.
Further information is available on our Airport Security advice page.
Q. Can I pack hand sanitiser gel in my hold luggage?
A. Yes, you can pack bottles of hand sanitiser in your hold luggage, subject to your airline’s baggage allowance.
Q. Can I take anti-bacterial wipes through security in my hand luggage?
A. Yes you can. Anti-bacterial wipes are not considered liquids and can be taken through security. You do not need to put wipes in your liquids bag.
Q. How can I find out if my flight is cancelled?
A. If your airline cancels your flight, they will email you directly to let you know. For detailed information about flight schedules or flight cancellations, please contact your airline.
We recommend that you take out appropriate travel insurance as soon as you book a trip.
Q. My flight is cancelled and I would like to claim a refund or change my travel dates. How do I do this?
If your flight has been cancelled, you will receive an email from your airline advising of your options – either to claim a refund or change your travel plans to a later date.
Advice issued by Loganair and Ryanair is available on our website:
Q. I do not want to travel – how can I change/cancel my flight?
Please contact your airline directly to do so.
- Loganair Passengers – please visit the Loganair website where you can change your dates for travel after 31st May, without paying a change fee, or place your booking on hold if you do not yet know when you wish to travel. You can also cancel your booking via the Manage Booking facility.
- Ryanair Passengers – please visit the Ryanair website where you can change your travel dates for or cancel your booking by visiting the My Bookings section.
Q. Can I change/cancel my parking or lounge booking?
A. To amend or cancel a parking booking, please email parking@cityofderryairport.com and our team will be very happy to assist.
To postpone or cancel a booking for the Amelia Earhart Lounge, please email info@cityofderryairport.com.
Health Advice on COVID-19
- Download advice on COVID-19 (Coronavirus), on how to help prevent the spread of the virus below. Information is accurate as of date of publication.
- A special Coronavirus helpline is available at 0300 200 7885.
- A single NI Direct page for COVID-19 is now available: www.nidirect.gov.uk/campaigns/coronavirus-covid-19
- NI Health & Social Care have a Factsheet available for download:
- Guidance for any one with possible COVID-19 infection is also available in British and Irish Sign Language on the Public Health Agency website.
More information and advice can also be found on NHS websites:
- https://www.nhs.uk/conditions/coronavirus-covid-19/
- https://www.nhs.uk/conditions/flu/
- https://www.nhs.uk/conditions/common-cold/
- https://www.nhs.uk/conditions/coronavirus-covid-19/common-questions/
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