Speed up your journey with Fast Track access through security screening – the faster, easier way to travel. Whether you want to do some last minute shopping, grab a bite to eat or catch up on some work, Fast Track allows you to save time and relax by dramatically reducing your queuing time through the airports security screening area, giving you time to relax before your flight.
- Fast Track through security and free up time to relax in departures.
- Available to all passengers for only £5.00
- Simply show your confirmation email
How do I make a booking?
To make your booking visit https://prebook-cityofderryairport.com and simply select your dates and times for arrival and departure. You will then be prompted to complete your passenger and payment details. You will be sent an email confirmation and tickets which you will need to print out and bring with you or have readily available on a phone / device while traveling through the airport.
When is the earliest I can make a booking?
You can pre-book fast-track security 12 months before you expect to travel.
When is the latest I can make a booking?
You can pre-book fast-track security up to 2 hours before you expect to arrive at the airport.
What payment methods are accepted?
There are a number of payment methods accepted including Visa Debit, Visa Credit, MasterCard Debit, MasterCard Credit, and American Express.
Is my payment secure?
Our website uses gold-standard Enhanced Validation (EV) SSL certificates issued by the internet security company Starfield Technologies. This is the highest level of SSL security available.
How do I know if my booking has worked?
You will receive a confirmation email from us with a booking reference / ticket which you should print and bring with you to the airport or have this readily available on a phone / device throughout your airport journey. If you do not receive the email, please log onto the system using your email address and password: https://prebook.cityofderryairport.com
Alternatively, contact the City of Derry Airport Customer Service Desk on +44 (0) 28 7181 0784 or email info@cityofderryairport.com.
My booking is showing a PREAUTH status?
If your parking booking shows as PREAUTH, please wait 5 to 10 minutes for the payment to be processed and the booking confirmation to be emailed to you. Please do not make another booking or your booking could be duplicated. If you do not receive your booking confirmation within 1 hour after booking, please email info@cityofderryairport.com.
My booking is showing a pending status?
If your parking booking shows as pending this means that your payment has not yet been taken. If this occurs, please check with your bank. Please do not make another booking or your booking could be duplicated.
What do I do if I have not received my booking confirmation?
If you have not received your booking confirmation email within 1 hour after booking, please first check your email spam folder. If it is not in there then please go to the Manage My Booking facility and select the option to re-print email. If you are still experiencing issues then please contact us on +44 (0) 28 7181 0784 or email info@cityofderryairport.com.
Can I amend / cancel my booking if my plans change?
Yes you can amend or cancel up to 24 hours before your flight departure via the Manage my Booking facility or by contacting the Airport Customer Service team via +44 (0) 28 7181 0784 or by emailing info@cityofderryairport.com.
What do I do with my Fast-track booking at the airport?
When you proceed to Security, please have a copy of your Fast-track booking confirmation printed or readily available on a phone / device to present to the airport staff at the entrance to Security, along with your boarding pass and passport / driving licence. The staff will check the booking is valid in accordance with the time / date listed and direct you through to the Fast-track queue from there.
What’s the earliest I can proceed through Fast-track Security?
The earliest is according to your airline’s check-in opening times. With Ryanair, this is 2 hrs in advance of the flight departure time. With Loganair, this is 1 hr 30 mins in advance of the flight departure time.
However, as general passenger guidance, City of Derry Airport recommends that passengers arrive at the airport no later than 2 hours prior to departure.
What’s the latest I can proceed through Fast-track Security in advance of my flight?
The latest is according to your airline’s gate closure times at City of Derry Airport. With Ryanair, this is 15 mins in advance of the flight departure time. With Loganair, this is 20 mins in advance of the flight departure time.
However, as general passenger guidance, City of Derry Airport recommends that passengers arrive at the airport no later than 2 hours prior to departure.
